Travellers often have the same concerns and you can find answers to commonly-asked questions below. If you can’t find what you’re looking for in our FAQ, please contact us.
What's included in the tariff?
A stay at the lodge is inclusive of accommodation, tropical breakfast, signature evening drinks and canapes, four-course dinner menu with matched wines, selected in-suite bar, guided rainforest walk, morning yoga and a one return scheduled shuttle to Port Douglas per day.
Airfares are not included.
What are the included signature experiences?
Silky Oaks Lodge offers a range of complimentary lodge-based activities. Step out for a guided walk, morning yoga class, river swimming and snorkelling, as well as the use of mountain bikes, river kayaks and the gymnasium. The lodge also offers a daily shuttle transfer to port Douglas. Note, some activities are shared with fellow guests and operate at scheduled times.
Is there complimentary wifi?
Complimentary wifi access is available throughout the lodge.
Is there an airport transfer service?
Private vehicle transfers between Silky Oaks Lodge and Cairns Airport or nearby Port Douglas may be arranged with a preferred operator. Scenic helicopter flights from Cairns Airport to Silky Oaks’ helipad offer an aerial perspective of the region and are a spectacular start of end to a stay in the Daintree. Additional costs apply for all private road and air transfers. Bookings are best made in advance; please enquire for rates and information.
What time is check-in/check-out?
Check-in time is 2pm and check-out time is 10.30am. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.
What is the lodge's smoking policy?
The lodge has a no-smoking policy in all suites and shared common areas. To smoke, please step outside onto the balcony or terrace.
What is the minimum age for check-in?
Silky Oaks Lodge welcomes children ten years and over.
What is the payment policy?
A credit card is required to confirm a reservation along with CCV number and expiry date. All bookings require full prepayment one month prior to arrival. We accept Visa, Mastercard or American Express or direct deposit. Payments by Visa or MasterCard attract a 1.6% surcharge; payment by American Express attracts a 2.475% surcharge (surcharges subject to change).
What is the cancellation policy?
Bookings may be cancelled prior to one month from arrival without forfeiture. For cancellations within one month of arrival all monies will be forfeited. No refund can be given in the event of non-arrival, any unused services or unused nights due to flight and/or weather disruption. We recommend you protect yourself with travel insurance.
How do you get there?
Silky Oaks Lodge is 20 minutes’ drive from Port Douglas (22 km) and 60 minutes’ drive north of Cairns Airport (78 km). Cape Tribulation is 68 km north of the lodge. The lodge is easily accessed from Cairns Airport, with direct daily flights to and from main touring gateways including Sydney, Melbourne, Brisbane, Adelaide, Darwin, Alice Springs and Uluru.
Self-drive is a popular option, the journey by road meanders through Queensland’s trademark cane fields and winds along the coast overlooking the sparkling Coral Sea.
What is the weather?
Part of the Wet Tropics of Queensland World Heritage Area, the Daintree climate is characterised by two distinct seasons: the dry season and the green season. The dry season occurs from April to November which sees warm days and cool nights with low humidity ranging in temperature from 19-30°C. December to March is considered the green season as the days and nights are hotter with frequent restorative showers and temperatures between 22-32°C.
What to wear?
Reflecting the serene surrounds, dress is relaxed at Silky Oaks Lodge. Easy to wear, resort style clothing for daytime and smart casual attire for evening is recommended. Comfortable, solid footwear for rainforest walks is essential as is a hat and sunscreen.
What is the currency?
The official currency of Australia is Australian Dollars (AUD).
What is the time zone?
Located in Queensland, Silky Oaks Lodge follows Australian Eastern Standard Time (AEST) which is 9 hours ahead of Greenwich Mean Time (GMT +10). There are no daylight savings in Queensland.
What is the language?
English is the official language of Australia.
What is the electricity connection?
Mains voltage in Australia is 230V 50Hz. The plugs in Australia have two flat metal pins shaped live a ‘V’ and some may contain a third flat pin in the centre.
Is it safe to swim in the Mossman River?
It’s generally safe to swim in the freshwater Mossman River, taking into account swimming ability. The waterholes found near the lodge and at Mossman Gorge where the water is clear and fast-flowing water are free of estuarine (salt-water) crocodiles. However it’s important to avoid walking close to creek and riverbanks where the water is dark and slow-moving as these areas are the crocodiles’ preferred habitat.
Do you offer room service?
As the lodge thrives on a convivial atmosphere, in-suite dining isn’t offered.
Do you cater for dietary requirements?
As the lodge is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.
What hours are meals usually served?
The Treehouse Restaurant is open as follows:
Breakfast 7am – 10am
Lunch 12pm – 2.30pm
Dinner 6pm – 8.30pm
Does the lodge restaurant accept bookings by non-guests?
Silky Oaks Lodge welcomes bookings from non-guests for lunch in the Treehouse Restaurant. Reservations in advance are essential.
Do you have a fitness centre/gym?
There is a small, well appointed gym onsite available for guest use.
Is there a swimming pool?
A lagoon-style outdoor swimming pool is located adjacent to the main lodge.
Are there walking or hiking tracks from the lodge?
For an introduction to the rainforest, join the lodge guide on a daily walk around the beautiful grounds of the property – this is offered on a shared basis with fellow guests at a scheduled time. A series of marked trails begin right on the lodge doorstep, perfect for self-guided hikes including exclusive access to the Figtree Rapids trail which leads to a natural swimming hole.
Is parking available at the lodge?
Parking for private vehicles is available at the property.
Need more inspiration?
For more information about other properties
in the Baillie Lodges portfolio please
download our brochure.